Returns, Exchanges & Customer Service

We want you to love your new hat. Every order is individually created by combining the hat and patch you select, so please review your choices carefully before placing your order.

If we make a mistake, something arrives damaged, or there's a problem with your order, we'll work to make it right.

Custom Hat Return Policy

Because each hat is made to order specifically for you, completed custom hats are considered personalized products and generally cannot be returned or exchanged due to a change of mind, incorrect hat selection, incorrect patch selection, or preference after the hat has been created.

Once your selected patch has been permanently applied to your selected hat, the item cannot be returned to inventory and sold as new.

Please double-check your hat style, color, size (when applicable), and patch selection before completing your purchase.

We Made a Mistake? We'll Make It Right.

If your order arrives with:

• The wrong hat
• The wrong patch
• A manufacturing or application defect
• Significant damage
• Another error on our part

please contact us within 7 days of delivery.

We'll review the issue and, when appropriate, replace the item at no additional cost to you.

We may ask you to provide photos of the hat, packaging, and/or shipping label so we can quickly determine what happened.

Damaged During Shipping

If your order appears to have been damaged during shipping, please contact us within 7 days of delivery and include photos of:

• The damaged item
• The shipping package
• Any visible damage to the box, envelope, or packaging

We'll work with you to determine the best solution.

Please keep the original packaging until the issue has been resolved.

Blank Hats

If you purchase a blank hat without a patch or other customization, it may be eligible for return within 14 days of delivery, provided it is:

• Unworn
• Unwashed
• Unaltered
• Free from stains, odors, pet hair, or other signs of use
• In its original condition with any original tags attached

Original shipping charges are non-refundable. Unless the return is the result of our error, the customer is responsible for return shipping costs.

Hat Fit & Sizing

Hat styles and fits can vary by manufacturer.

Please review the product description and sizing information before ordering. We cannot guarantee that every hat style will fit every person the same way.

For fitted hats, customers are responsible for selecting the correct size. A customized hat cannot be returned or exchanged because of an incorrect size selection.

If you're unsure about sizing, contact us before ordering. We're happy to help.

Patch Placement & Appearance

Because our hats are individually created, slight variations in patch placement may occur from one hat to another.

Colors may also appear slightly different depending on your screen, lighting, hat material, patch material, and other factors.

These minor variations are part of the custom creation process and are not considered defects.

Order Changes & Cancellations

Need to change something? Contact us as soon as possible.

We may be able to change or cancel your order if production has not started.

Once your patch has been applied to your hat or production has otherwise begun, the order cannot be changed or canceled.

Refunds

When a refund is approved, it will generally be issued to the original payment method.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Original shipping charges are not refundable unless the return resulted from an error on our part.

Return Authorization

Please contact us before sending anything back.

Returns sent without prior authorization may not be accepted or processed.

Once we review your request, we'll provide instructions if the item needs to be returned.

Customer Service

Have a question, problem, or just need help picking the right hat?

We're here to help.

Contact us at:

Email: support@loadedlids.com Phone/Text: 989-824-0057

Please include your name and order number when contacting us about an existing order.

Our Promise

We're a custom hat shop, but we're also a customer service business.

Every hat is created one at a time, and we want you to be excited when you open the package.

If we make a mistake, we'll make it right. If you have a question or concern, reach out to us—we're happy to help.